Consumer Resources

Client Package Information
 

• Client Handbook - CHSP
• Client Handbook - Home Care Packages
  
• Charter of Aged Care Rights - * translated versions below
• Direct Debit Calendar
• Feedback Form
• Service Details - Domestic Assistance
• Service Details - Personal Care
• Service Details - Respite
• Service Details - Social Support
• Service Details - Meals on Wheels
• Service Details - Lawns and Yard Maintenance - *Home Care Package clients only

     *Charter of Aged Care Rights - translated versions:
      Translated version of the Aged Care Rights can be found at the following website 
       https://www.agedcarequality.gov.au/resources/translated-charter-aged-care-rights-template-signing

• Aged Care Quality Standards
  
  

a Making A Complaint - See below video on the complaints process or phone us on 1300 307 902